If for some reason you receive a damaged package, let us know right away.
Though we have never had a bag returned, we are prepared. For damaged packaging, our refund and returns policy lasts 2 weeeks from shipping tracking delivery. Product satisfaction is for 6 months.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If not salvagable, a photo will suffice.
To complete your return, we require a receipt or proof of purchase.
Once your request for a return is received and inspected, we will send you an email to notify you that we have received your request.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@nviroclean.net.